palermo rug bone
HOLIDAY DELIVERY NOTE
All orders placed between 20th Dec and 6th Jan will be sent from the 6th of January.
We adore this rug, it is made from hand-loomed linen fibre and has a vintage, casual feel that is unique. The colour is sublime. The fibre, with its beautiful sheen, is gently dyed and spun before being hand-knotted into a relaxed pile that refracts the light from every angle. Designed to become softer and silkier with use, Palermo is a canvas of unequivocal beauty that soothes the senses in the sanctuary of the home.
Palermo rug is hand woven under Fair Trade conditions in India.
Shipping Information
To ensure your order gets to you in time for Christmas please place your order before midday Wednesday 18th December. We cannot guarantee your order will get to you by Christmas, as it’s all in the hands of the couriers, we will endeavour to get it out for delivery as soon as possible, to give it the best chance!
All online orders made after the 20th of December 2024 will be sent from the 6th of January 2025.
We process and dispatch in-stock orders within two working days (Tuesday-Friday), with delivery across New Zealand typically taking 1–5 working days depending on location. Shipping rates are calculated at checkout. For custom, pre-order, or international items, delivery details will be provided via email. Large or heavy orders may incur extra shipping costs, and all parcels require a signature upon delivery. Click & Collect orders are usually ready within 1–3 days. For international shipping or further assistance, contact hello@nest-direct.com. Please find more detailed shipping information here
Returns + Exchanges
Nest operates under the New Zealand Consumer Guarantees Act 1993. If you would like to exchange a Nest purchase please email us as soon as possible. Shipping and handling costs are not refunded unless the original item is faulty. Sale items cannot be returned or exchanged unless they are faulty.
If a return contains a faulty item and is deemed not faulty by Nest the cost of shipping will be deducted from any refunded value. All refunds will be processed in New Zealand dollars (NZD), exchange rate differences at the time of processing the refund is beyond the control of Nest.
Once we receive your item at Nest, we will process your refund via your original payment method. Once your item has been processed you will be notified via the email on your account. Please note some banks may require longer time frames for processing refund payments.
All exchanges and returns must be correctly packaged in original packaging with tags attached. The order number reference clearly marked on the outside of packaging and send to
RETURN ADDRESS:
Nest
Shop 3, 64 Vauxhall Road,
Cheltenham Beach,
Devonport 0632
Auckland, NZ
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